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Calm Skins Terms & Conditions

Website Owner and Offering

This website is owned and operated by Calm Skins Ltd - referred to throughout this site as “we”, “us” and ‘our”. These Terms set forth the terms and conditions under which you (the Customer) may use our website and services as offered by us.


This website offers visitors and customers access to information and beauty products that focus on managing skin redness and rosacea. (We do not sell medication, prescription medicines or offer any medical advice and encourage all visitors to seek professional medical help as required). By accessing or purchasing something from our the website, you engage our “Service” and approve that you have read, understood, and agree to be bound by these Terms.


Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell products to our customers.


We reserve the right to update, change or replace any part of our Terms and Conditions and will post these on our website. Continued access and use of our website following those updates constitutes acceptance of the changes.


These Terms and Conditions were updated on 31st July 2023.


Online Store Terms

In order to use our website and store, you must be at least the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement.


You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.


You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.


When buying from our store, you agree to provide current, complete and accurate purchase and account information.


We reserve the right to refuse any order you place with use. Using our sole discretion, we may limit or cancel purchases. In the event that we make changes to or cancel an order, we will attempt to notify you by contacting the email and/or billing access provided at the time the order was placed.


You may not transmit any viruses or destructive code to our website.


General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell or exploit and part of our website or services without written permission from us.


Key Commercial Terms

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.


We will make every effort to maintain the accuracy of the information provided on this site, however, we are not responsible if information available on this site is not accurate, complete or current. The information provided is general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.

The prices we charge for products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and any sales tax is available on the payments page.


We do not warrant that the quality of any products, services or information will meet your expectations, or that errors in services will be corrected.

Returns and Refunds

To make a return, you must contact us within 14 days of purchase, via email and including proof of purchase and outlining the reason for a return. Email us on​

Eligible returns must meet the following criteria, either: 

  • your product is unused, unopened and in the same condition you received it.​

  • your product is damaged or unusable through transit or another defect with the product itself.

If your return is accepted, we will provide information on how to return the products to us and how we will issue the refund. 

We can only cover return postage costs on faulty or damaged goods. 

Third-Party tools and links

Across our site, we may include links to material from third parties. We are not responsible for evaluating the accuracy of this content and do not accept liability or responsibility for any third party materials or websites, harm or damage related to purchases or any other transaction made in connection with a third party website.


Please ensure you read the Terms and Conditions for any third party material and direct complains, concerns or questions to the third party.


Personal Information

Please view our privacy policy for more information on how we use and manage your personal information.


IP Copyright and logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Calm Skins Ltd. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.


Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.



You agree to indemnify and hold Calm Skins Ltd harmless from any demands, loss, liability, claims or expenses (including legal fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.


Limitation of liability

To the maximum extent permitted by applicable law, in no event shall Calm Skins Ltd, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Calm Skins assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.


Contact Information

Questions about these Terms and Conditions should be sent to


Calm Skins Ltd is registered in England and Wales as company number 14760880.

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