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Calm Skins Privacy Policy

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details, responses to marketing surveys and website user statistics)

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have signed up to receive information and updates on our company

  • You have connected to us or messaged us using a social media forum

  • You have responded to one of our surveys.

 

We use the information that you have given us in order to improve our services and product offering.

We may share this information with our IT service provider.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent.

You are able to remove your consent at any time. You can do this by contacting contact@calm-skins.com

(b) We have a legitimate interest.

You have engaged with our business and we will use any engagements to understand more about our customers and how we can improve and develop the services we offer.

 

How we store your personal information

Your information is securely stored within our Microsoft 365 Cloud environment.

We keep your information for as long as you continue engaging with us, in accordance with GDPR regulations or no more than 6 months if no engagement has occurred. We will then dispose your information by deleting all personal, identifiable information from our system.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Contact

Please contact us at contact@calm-skins.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at contact@calm-skins.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk 

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