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Shipping and Returns

Do you ship products to outside of the UK?

Unfortunately, we can only send packages to customers in the UK. Please check back soon as we would love to serve a wider audience in the future. 

When can I expect my package to arrive?

Orders received before noon Mon - Fri will be processed the same day and sent via Royal Mail 48hr Tracked Service. Orders received after noon will be processed the next working day so you can expect to receive these after 3 working days. Please take into account any bank holidays when placing your order. 

How much is postage?
There is free shipping on orders over £30. For orders under £30, shipping is £2.99.

If the order contains only sample sachets, we would expect to send these by Royal Mail 2nd Class post and shipping is included in the price of the sachets. 

I am unhappy with my purchase, can I return goods?

Please head over to our SHIPPING AND RETURNS page for details of how our returns policy works. 

General Calm Skins Information

Do you provide medical advice?

No, we are not medical experts, doctors or dermatologists. We do have our own experiences of managing rosacea and our aims is to help you navigate information about product ingredients. What we do is provide clearer information and comparisons about the ingredients lists of products to help you make better informed decisions on the products that you are looking to buy. 

We are also happy to help you compare and contrast with products that we don't yet stock - so please just contact us through the Do you need help? button with any questions and let us do the data legwork for you. 

Have you tested all the products that you stock?

We try and test what we can but also look to anecdotal evidence from multiple sources. If there is one thing we recognise, it is that every person is different. An allergen or trigger product for one person may work wonders for another. Calm Skins is not about recommending a single regime or product but providing as much information as conveniently as possible so that people can make informed choices. 

Calm Skins Roadmap

You said you want to develop services to help people with rosacea. What's next? 

The store is the very first step of this journey. Next up we want to develop the store functionality so that customers can filter out products by the ingredients that they know they react to (such as niacinamide or geraniol). Sign up to our site to hear more about new functionality and products as the land in store.

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