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SHIPPING AND RETURNS

Shipping

  • Products bought through the Calm Skins Store can currently only be shipped to customers in the United Kingdom.

  • Orders received before noon Monday to Friday will be processed the same day and sent via Royal Mail 48hr Tracked Service. 

  • Orders received after noon will be processed the next working day - please take into account any weekends or public holidays when placing your order. 

  • Postage is free on orders over £30

  • For orders under £30 (except orders that only contain samples) there is a shipping fee of £2.99

  • Where only samples have been ordered, we will send these by Royal Mail 2nd Class post and shipping is included in the price.

Returns

  • To make a return, you must contact us within 14 days of purchase, via email and including proof of purchase and outlining the reason for a return. Email us on contact@calm-skins.com.​

  • Eligible returns must meet the following criteria, either: 

    • your product is unused, unopened and in the same condition you received it.​

    • your product is damaged or unusable through transit or another defect with the product itself.

  • If your return is accepted, we will provide information on how to return the products to us and how we will issue the refund. 

  • We can only cover return postage costs on faulty or damaged goods. 

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